Overview

About the Company
We are a rapidly growing design, import and distribution company (national & international) with our own kids’ and youth furniture brands. We sell to large furniture chains, small independent retailers and through the e-commerce channel (owned and 3rd party). The offices and concept store are located in a newly renovated building in beautiful Mt Pleasant, SC. You can learn more at www.maxwoodfurniture.com.
We are seeking a NEW member for our customer service & operations team!
General description of position:
Our growing customer base includes large and small brick and mortar stores all over the US and into Canada and some other countries, large e-commerce channels like Amazon, Wayfair and our own direct to consumer selling websites as well as our retail store. Customer service is the lifeblood of our business – taking care of all our customers’ questions and issues in a courteous, accurate and fast way is critical. The job includes direct contact with retailers, end-users and 3rd party service providers such as e-commerce channels and logistics companies through phone, live chat, or in-person at our retail store.
RESPONSIBILITIES:
Process incoming inquiries like phone, chat and faxes.
Resolve customer questions, inquiries and complaints.
Special projects such as e-commerce data sheets, price-list creation or customer communication through mass e-mails just to name a few examples.
Cover the retail store as an additional resource to the store manager (some weekend work may be required)
Order processing and fulfillment – attention to detail and meticulous follow-through is critical
Operations – communicating with the warehouse, getting shipping quotes and other ad hoc projects to help the operations manager.
This is a fast-paced environment, and the ability to multi-task is critical.
SKILLS:
Microsoft Office Suite on PC, (in particular Excel skills) are required
Excellent verbal and written etiquette for communication with customers related to product, logistics, and customer account status is a must
Previous experience with online or retail sales, shipping and order fulfillment is preferred
Experience with e-commerce platforms such as Shopify Plus is a plus.
Experience with online chat system or in direct phone sales is a plus
Please email resume as a Word doc or PDF with compensation requirements.
Job Type: Full-time


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