Job Description
The Channel Success Representative is responsible for seeing an account through from A to Z through the Solar process. You will work closely with the Dealers to keep them up to date on their accounts and maintain a positive relationship between Solcius and our Sales Channels. An ideal candidate is one that is focused, driven, eager to learn and has great communication skills.
Insurance: Medical, Dental, Vision, and Life
Potential for accrued PTO
Major Holidays off
Weekends off
Great Break Room and weekly company events
Company swag
Key Responsibilities
Audit accounts through the process and ensure they are moving forward.
Resolve issues in a clear and professional manner.
Maintain a positive relationship with the sales dealer through calls, emails and chats.
Provide Dealer support through inbound phone calls.
Clearly notate accounts and actions being taken.
Identify potential concerns and help improve processes.
Integrity and commitment to customer satisfaction
Excellent interpersonal and listening skills
Ability to handle complaints and tension with a patient, friendly attitude
Excellent written and verbal communication skills
Strong ability with reading and vocabulary
Experience in building relationships
Being a proactive employee
Experience in detecting/solving issues
Spanish Speaking required

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