SunCommon is a market-leading, renewable energy company and Benefit Corporation that is fueled by the belief that everyone has the right to a healthy environment and brighter future. We are seeking a solutions-oriented and mission-driven Solar Customer Support Specialist to join our inspired team in Waterbury, VT.
As the Solar Customer Support Specialist, you will be responsible for answering technical and billing questions, resolving system errors, and providing solutions to any other customer inquiries.
This intensive customer-focused role is equal parts relationship building and problem-solving – with consistent and compassionate communication via phone and email to ensure each customer is getting the most out of their solar system.
Why work with us:
FULLY PAID medical and dental premiums for you AND your family
3 weeks’ PTO for 1st year and 4 weeks for year 2+
401k with company match up to 4%, and much more!
Who you are:
You’re positive, enthusiastic, and committed to delivering efficient and joyful customer support. A self-driven and resourceful problem-solver with a diligent attention to detail and ability to effectively prioritize and graciously handle multiple tasks simultaneously. You’re comfortable in a fast-paced, dynamic, and collaborative environment.
What you’ll do as the Solar Customer Support Specialist:
Deliver exceptional customer service:
Respond promptly to inquiries
Solve technical problems through remote troubleshooting
Research production queries
Answer general customer questions
Efficiently manage a queue of technical and non-technical cases, including scheduling on-site service when needed
Communicate with Service Technicians
Uncover the root cause of issues and determine the best solution
Effectively explain technical aspects of solar systems and other renewable energy systems to homeowners
Create and maintain resource materials for customers to self-serve
Keep current with changing solar technologies and related equipment
What’s required of you:
1-3 years of experience providing customer support over the phone
Experience conveying complex information in writing to customers and/or internal departments
Solar Smarts – have knowledge of (or be able to quickly learn) solar equipment, CSA memberships, net metering programs, and utility-specific information.
Familiar with Microsoft Office suite, Google, Salesforce, and data management.
Bachelor’s degree desired
Palpable enthusiasm for our shared vision of a clean energy future
Apply now by submitting a resume and cover letter.
Check out our Careers page to learn more about what it’s like to work with us: https://suncommon.com/work-at-suncommon/
SunCommon is an equal opportunity employer. We strongly encourage applications from women, people of color, ethnic minorities, LGBTQ, Spanish speaking individuals, and persons with disabilities.