Overview

Job Description
Job Description
We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers over the phone by providing service information and booking appointments.
General Accountability
Provide excellent customer service to all clients/customers
Take appointments over the phone and input the information in our system
Determines and schedules services according to urgency
Contacts Inventory Manager to verify availability of parts and equipment to ensure scheduled work performance
Informs techs of type and location of work to be performed
Attention to detail is critical
Meets challenges resourcefully
Exhibits patience and persistence in the face of obstacle
Meets customer needs, offers options, resolves problems and follows up with customers.
Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor.
Refers to appropriate person or department as needed, and/or arranges for service.
Schedules, assigns and prioritizes workloads.
Ensures timely completion of department’s work.
Performs other related duties as assigned or requested.
Job Qualifications
ability to build rapport with clients
Minimum Education: High School or equivalent Combined experience
1-2 years related job experience preferred but not required
Preferred Field-of-Expertise: Customer service at a dealership
Competencies
Detail Oriented
Problem Solving – Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication – Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.
Professionalism – Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Follows through on commitments.
Adapts very well to change and inconsistency in the workplace
Responds well to questions
Physical Demands
Requires sitting for long hours.
Work Environment
The noise level in the work environment may be loud or quite
Benefits Include: PTO, Paid Holidays, partial contribution to Health, Dental, Vision Insurance, Free Lunches on birthdays and work anniversary, Bonus


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