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Client Services RepresentativeFull-timeat: Midway (Des Moines), WA
Client Service Representative
Midway Medical Office Hours: Monday Wednesday 8:00am 8:00pm, Thursday Friday 8:00am 5:00pm and Saturday 10:00am 3:00pm
Employment Type: Full-time; 40hrs/week
Would you like to have a career that makes a daily difference in peoples lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!
HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.
Position Summary:
The Client Services Representative performs outreach to clients informing them about health programs and social service programs and advocating for them to obtain healthcare coverage and other services.
Your contribution to the team includes:
Identify and screen clients who may be eligible for assistance with their health care and other social services needs through appropriate programs. Inform and educate clients about their eligibility for programs, facilitate the application process, and assist them in accessing covered services appropriately.
Assist clients in recertification for Basic Health and Medicaid programs.
Assist in the development and implementation of outreach activities and materials to enhance and improve customer service and client relationships through internal and external relationships.
Identify appropriate community resources and develop relationships through marketing, networking and outreach activities.
Monitor and track data entry of application process and additional follow up information.
Implement strategies to collect data on service and access issues as directed through mechanisms such as surveys, questionnaires and time logs. Identify ways to improve current systems and report the information to appropriate individuals.
Must haves youll need to be successful:
Associates degree (AA) or equivalent from a two-year college or technical school and one year experience in a medical setting; or equivalent combination of education and experience.
Beginning level of Word, Excel and Outlook required.
If you know about the following its a plus:
Spanish fluency
The Rich Benefits and Perks:
Medical Health Insurance and Wellness Program
Vision & dental plan
Flexible Spending Account both daycare and healthcare
Life Insurance
AFLAC supplementary insurance
Retirement plans with company match
Generous paid time off
Growth and development opportunities
Recognition Program
And much more!
To learn more about HealthPoint, go to www.healthpointchc.org!
It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or metal disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.


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