Overview

• Eight years plus (8+) experience in Contact Center Technology with hands-on experience on high-complexity Genesys SCXML Call Flow Development using Composer, ECMA Script, Genesys Rules System/OPM, Back-end Java Blocks and ability to convert complex Business Requirements to Technical Solutions.
• Should have ability to work with business, gather requirements, convert those requirements into technical design document and lead the team.
• Hands on experience with very large-scale deployment of Genesys 8.5 – Framework, Configuration and Management, Routing & Media components with integration experience with Sonus/Cisco SBC.
• Expert knowledge of SIP integration and troubleshooting SIP and Orchestration calls flows.
• Hands on experience with Java, Javascript, J2EE, REST and SOAP Web service Development and familiarity with Genesys Java Platform SDKs.
• Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
• Working knowledge in the installation and configuration of the Genesys suites (both UNIX and Windows 200X).
• Experience in working in Scrum model of Delivery, Junit Test Cases, GitHub
• Familiarity with various Genesys Simulators from a Performance Testing perspective.
• A solid base of data networking knowledge as well as VOIP technology will be required for this position.
• Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates.
• Test-infected attitude (strong desire to perform thorough and exhaustive unit, integration and system testing)
• Must have terrific analytical and troubleshooting skills.
• Excellent communication skills (Written and oral).


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