Job Title: Service Coordinator
Duration: 12+ Months (Possible Extension)
Location: Federal Way, WA
This Avionics Company is a pioneer in the development and deployment of innovative communication and aviation electronic solutions for both commercial and government applications. Their expertise in flight deck avionics, cabin electronics, mission communications, simulation and training, and information management services is delivered by a global workforce, and a service and support network that crosses more than 150 countries.
Logistics, contract management, and customer relations
Coordinate directly with domestic and international customers via email and phone.
Effectively manage a large amount of communication and data while complying with internal and external process.
Manage customer inquiries regarding scheduling, quoting, and tracking of equipment repairs.
Process equipment returned for test/repair from customer.
Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures
Utilize enterprise system (SAP) to input or extract repair/material data.
Assists in interface with intra-company departments relative to warranty, credit, billing, etc. for repairs
High School Diploma is the minimum education requirement
Strong email and MS office software skills
Ability to work day shift or afternoon shift
Strong organizational skills