Overview

RESPONSIBILITIES:
Kforce has a client in Tucson, Arizona (AZ) that is seeking an Industrial Automation Field Service Manager.

Summary:
The Field Service Manager position assumes a technical leadership role and customer interface role in support of automated manufacturing systems.

Essential job functions include:
* Responsible for service and spares quoting and execution. Determining warranty vs. service as well as troubleshooting and diagnosis of equipment issues
* Works independently on issues that may be complex in nature where judgment is required in resolving problems and making routine recommendations
* Works closely with Software Engineers, Mechanical Design Engineers, Project Managers, Electricians and Machine Builders to achieve customer satisfaction through effective technical solutions satisfying customer requirements while building strong relationships
* Work with Customers, Project Managers, Engineers, Machine Builders, and Technicians to solve problems in order to provide the Customer with a good experience and solution
* Be an ambassador at the customer’s site, providing a quick and efficient repair of the equipment
* Provide superior customer service to all internal and external customers. Provide customer training when required
* Remotely troubleshoot, diagnose and resolve service issues
* Visit customer site when required
* Use hand tools to perform setup and alignment of the system and sub-assemblies
* Repair and/or replace defective components of the system as required
* Perform I/O checkout during systems integration phase and then at the Customer’s site during installation
* Collaborates with Sales and Applications Engineering team supporting technical proposals
* Ensure that all business activities are performed with the highest ethical standards and in compliance while adhering to all health and safety rules
* Must be able to travel domestic and international up to 75% of the time

REQUIREMENTS:
* Technical school certificate in Electrical Engineering or equivalent, specializing in controls systems design
* 5+ years’ experience within the industrial automation industry
* Thorough understanding and interest in robotics, control systems, and machine operation
* Familiar with hardware components such as motors, grippers, load cells, sensors and lasers
* Ability to connect via software with such components as VFD’s, HMI’s, motion controllers, vision systems and robots
* Successful experience troubleshooting complex equipment
* Ability to independently complete all specific responsibilities with minimal supervision
* Proven experience reading electrical schematics and making redlines when required
* Ability to cross international borders (Passport required)
* High speed assembly experience preferred (cycle times of .5 to 3 seconds)
* Systems Engineering experience preferred
* Experience and demonstrable success working with automation equipment utilizing effective troubleshooting and repair of systems to minimize down time
* Proven leadership qualities including; good oral and written communication skills, ability to work with internal team as well as customers, and a willingness to take responsibility for key aspects needed for job completion; This includes hands-on experience in programming and troubleshooting with current PLC hardware, and programming software
* Ability to understand and troubleshoot systems and processes
* Must exhibit professional and courteous communication and interaction under pressure with Customers, Vendors, Engineers, Technicians, Machinists, and other team members

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


More Jobs: