<b>Duties</b><br /><br /><b>Summary</b><br /><br />The position serves within Technology Solutions Operations (TTS-OPS), within the Office of the Treasurer (T), of the National Gallery of Art. The incumbent is responsible for maintaining a close working relationship with the technology vendors, the Gallery's system owners, Information System Security Officer (ISSO) and other key stakeholders to ensure applications and services meet the system security requirements and are in compliance with the evolving US Government regulations.<br /><br />Learn more about this agency <br /><br /><b>Responsibilities</b><br /><br />The incumbent: <br /> <ul> <li>Evaluate systems and upgrades for appropriateness.</li> <li>Oversee and implement system upgrade strategies.</li> <li>Assist in the design, implementation, and maintenance of complex solutions.</li> <li>Coordinate activities with other technical personnel as appropriate.</li> <li>Develop and analyze highly complex system standards, thresholds, and recommendations to maximize system performance.</li> <li>Maintain all server-side Security Certificates to ensure compliance with the Gallery's cyber security policy.</li> <li>Monitor and ensure timely renewal of maintenance agreements for software, hardware and security certificates</li> <li>Develop strategies to manage the frequency of installations of the support package releases and patch.</li> <li>Monitor industry trends for supported infrastructure and makes recommendations for enhancements and/or technology infusion to ensure managed infrastructure stays aligned with technological advances and industry trends.</li> <li>Implement new approved technologies</li> <li>Research current systems technologies and serve as subject matter expert on complex systems processes and procedures.</li> <li>Provide technical know-how to internal and external personnel on highly complex system administration and installation processes.</li> <li>Share knowledge and provide guidance to less experienced personnel.</li> <li>Coordinate with stakeholders to formulate complex technical solutions. Inform stakeholders of appropriate developments in technical support products.</li> <li>Responsible for installing and maintaining the Red Hat Linux server operating system and various Linux applications and services such as Apache, Tomcat, Kerberos, LDAP, MySQL, Satellite Server, Postfix, Bash, Python, and Perl scripting.</li> <li>Develop and implement disaster recovery plans.</li> <li>Manage vendor accounts and serve as COR</li> <li>Develop and maintain technical and procedural documentation</li> <li>Coordinated Disaster Recovery exercises</li> <li>Oversee activities for the security posture and implementing patches of Linux assets during weekly maintenance windows (off-hours).</li> <li>Provide immediate response to break-fix of Linux assets base on the Gallery's Business Continuity tiered handling requirements (to include off-hours).</li> <li>Provide remote and/or onsite support in case of after-hour emergencies or for performing infrastructure work outside non-business hours.</li> </ul> <br /><br /><b>Travel Required</b><br /><br />Not required<br /><br />Supervisory status <br /> No <br /><br />Promotion Potential <br /> 14 <br /><br /></li> <b>Requirements</b><br /><br /><b>Conditions of Employment</b><br /><br /><ul> <li>You must be a U.S. citizen to apply for this job.</li> <li>Subject to a background/suitability investigation.</li> <li>Selective Service Registration is required for males born after 12/31/1959.</li> </ul> <br /><br />Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.<br /><br />Physical Requirements: There are no unusual physical demands beyond those normally required in a standard information systems environment.The ability to produces superior performance under constant pressure and tight deadlines is essential as are multi-tasking skills. <br /><br /><b>Qualifications</b><br /><br /><strong>SPECIALIZED EXPERIENCE:</strong> Applicants must have a minimum of one year of specialized experience at a level of difficulty and responsibility comparable to the next lower grade or comparable pay band in the Federal service or equivalent experience in the private sector. Examples of specialized experience are:<br /><br />One year of specialized experience equivalent to the GS-13 grade level or comparable pay band in the Federal service or equivalent experience in the private sector serving as a technical advisor to various strategic IT initiatives within a cultural institution. <br /><br />Your application and resume must demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must show in your résumé how your past work experience demonstrates that you possess the KSAs identified below. If asked to do so, cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write "see resume" in your application!<br /><br />Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates.<br /> <ul> <li>At least 8 years of expert-level hands-on experience with system administration and management of 100+ servers running Linux operating system supporting mission critical 24×7 production environment.</li> <li>At least 8 years Expert-level hands-on experience with Linux Shell and Perl Scripting</li> <li>Hands-on experience with Windows Server Operating System administration</li> <li>At least 5 years of hands-on experience with building, security hardening, patching, backups/recovery and troubleshooting of Linux operating system in both virtual and physical server environments.</li> <li>Experience with Commercial off the Shelf (COTS) and/or Open-Source automation tools for improving management of complex Linux-based environments</li> <li>Working knowledge of Apache, Tomcat and Java Development Kit (JDK) in Linux-based environments. Experience with these products in Windows environment will be a plus.</li> <li>Experience with supporting MySQL database in production environments. Experience with Microsoft SQL Administration will be a plus.</li> <li>Experience with Linux-based environment integration with Active Directory for user access control</li> <li>At least 3 years of Working knowledge of supporting server deployment and management in Amazon Web Services (AWS) and/or Azure cloud-based infrastructure as a service (IaaS) environments</li> <li>Thorough understanding and workings of Server protocols including, NTP, SMTP, SFTP, and email routing.</li> <li>Thorough understanding and workings of incident handling protocols, personally identifiable information, Server network procedures, and information handling.</li> <li>Possesses project and process management skills, with the ability to handle multiple concurrent projects and a wide range of tasks.</li> <li>Ability to perform well under pressure, manage multiple tasks simultaneously and within time constraints.</li> </ul> <br /> GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.<br /> <li><strong>Attention to Detail</strong> – Is thorough when performing work and conscientious about attending to detail.</li> <li><strong>Customer Service</strong> – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.</li> <li><strong>Oral Communication</strong> – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.</li> <li><strong>Problem Solving</strong> – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.</li> <br /><br /><b>Education</b><br /><br />Education cannot be substituted for experience required for this position. Education combined with required experience is preferred. You are strongly encouraged to submit a copy of your transcripts (or a list of your courses including titles, credit hours completed and grades). Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education .<br /><br />Education: All academic degrees and coursework must be from accredited or pre-accredited institutions.<br /><br />Candidate has a bachelor's degree (master's degree preferred) in information technology, computer science, system engineering, or equivalent degree. <br /><br />Certification or Trainings: Red Hat Certified System Administrator (RHCSA) and Red Hat Certified Engineer (RHCE) in version 6 or later are preferred.<br /><br />Specialized Amazon Web Services training – Architecting on AWS, is a plus.<br /><br /><b>Additional information</b><br /><br /><ul><li><strong>The National Gallery of Art fosters a diverse and inclusive workplace and is an Equal Opportunity Employer.</strong><br /><br />• More than one selection may be made from this vacancy announcement.<br /><br />• Some positions may require completion of a probationary period of up to 1 (one) year.<br /><br />• <strong><strong>AN EXTERNAL SELECTED CANDIDATE WITH A LEVEL-2 PUBLIC TRUST BACKGROUND PREFERRED.</strong></strong><br /><br />• All males born after December 31st 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page, Who Must Register . If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government.<br /><br />EEO Policy: https: www.usajobs.gov/Help/equal-employment-opportunity/ <br /><br />Reasonable Accommodation Policy: https: www.usajobs.gov/Help/reasonable-accommodation/ <br /><br />Veterans Information: https: www.usajobs.gov/Help/working-in-government/unique-hiring-paths/veterans/ <br /><br />Selective Service Registration: http: www.sss.gov/ </li></ul> <br /><br /><b>How You Will Be Evaluated</b><br /><br />You will be evaluated for this job based on how well you meet the qualifications above.<br /><br />Best-qualified candidates will be determined by their personal, educational and work experience indicated in your resume and in their supplemental information relative to the factors listed above.<br /><br />If your resume is incomplete or does not support the responses you provided in your online questionnaire, or if you fail to submit all required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your evaluation rating may be adjusted accordingly. <br /><br /><b>To preview questions please click here .</b> <br /><br /><b>Background checks and security clearance</b><br /><br />Security clearance <br /> Other <br /><br />Drug test required <br /> No <br /><br /></li> <b>Required Documents</b><br /><br />Please carefully review the following list to determine what documentation you need to submit.<br /><br />Some documents may not apply to all applicants. If you are unsure, click the link for each document type to read more. <br /><br /><strong>ALL APPLICANTS: You must submit a resume supporting your specialized experience and responses to the online questionnaire.</strong><br /><ul><li>Your resume should list all work experience (paid and unpaid); you should list the full name and address of the each employer.</li><li>Your experience listing should show the start and end dates (include month, day, and year); you must also list the average number of hours per week that you worked.</li><li>Your resume should also include any education and training you have completed (list the program title, subject area, number of hours completed, and completion date).</li><li>For more information about what to include in your resume, please view this USAJOBS Resume Tutorial video on YouTube.</li><li>It is important that your resume is complete and thorough. If any of the above information is not included in your resume, we may not be able to fully credit you for your experience.</li></ul><strong>If specific educational requirements are indicated for this vacancy:</strong> Documentation verifying your educational claims which can include unofficial transcripts or any report listing institution, course title, credits earned and final grade. Please see the Education section for more information.<br /><br /><strong>Current and former Federal employees:</strong> Most recent SF-50 (Standard Form 50 – Notice of Personnel Action).<br /><br />To properly verify status eligibility, your SF-50 must show the following. If you do not submit an appropriate SF-50, we cannot verify your status eligibility!<br /> <li>Full position title;</li><li>appointment type;</li><li>occupational series;</li><li>pay plan, grade, and step;</li><li>tenure code; and</li><li>service computation date (SCD).</li> <strong>Displaced Federal employees:</strong> To be considered CTAP/ICTAP eligible, you must submit documentation verifying your involuntary separation and CTAP/ICTAP status. Please see the OPM Guide to Career Transition for more information.<br /><br /><strong>Veterans:</strong> Veteran eligibility documentation (DD-214, VA Letter, Standard Form (SF) 15 as applicable). Please note: If you are a veteran who has not yet been discharged, you may provide a statement of intent to discharge from your agency which will allow you to apply under the (Veterans Opportunity to Work) VOW to Hire Heroes Act of 2011 .<br /><br /><strong>Persons with Disabilities:</strong> Individuals with intellectual disabilities, severe physical disabilities, or psychiatric disabilities may apply for appointment through the Schedule A hiring authority. Certified verification of a disability from a licensed medical professional; a licensed vocational rehabilitation specialist; or any Federal, state, or District of Columbia agency or U.S. territory that issues or provides disability benefits is required.<br /><br /><b>If you are relying on your education to meet qualification requirements:</b><br /><br />Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education . <br /><br />Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.