We are currently looking for inbound customer care specialists. This is a full time position of 40 hours per week with a set schedule between the hours of 7am-7pm Mon-Sat. There is a two week training Mon-Fri from 9am-530pm,
Duties and responsibilities Include the following. Other duties may be assigned to meet business needs.
Respond to customer inquiries via phone, chat, email, text or social media, taking appropriate action to ensure each customer receives world class customer service.
Process product orders for customers (via phone, using eCommerce application).
Assist customers with website navigation, online checkout process, or technical issues.
Provide detailed notes and documentation for each customer interaction.
Maintain acceptable customer satisfaction and quality monitoring ratings.
Maintain acceptable productivity, schedule adherence and utilization levels.
Meet all individual performance metrics.
Maintain in-depth, detailed, current knowledge of all products, including warranty/returns/refunds policies and procedures.
Depending on assignment, may be tasked with any number of administrative processes, including returns, warranties, exchanges, cancellations, chargebacks, financing and payment options, fulfillment issues, showroom support, front desk/reception, etc.