Overview

We are seeking a Web Store Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:
Handle customer inquiries and training questions
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Develop and maintain a knowledge base of the evolving business, products, and services
?Qualifications:
Previous experience in customer service or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Well versed in Microsoft Excel and competent in other MS Office applications
Ability to work within a team


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