VDart is an IT staffing firm based out of Atlanta, GA specializing in Digital & Emerging technologies. Founded in 2007, VDart has over 1700+ employees and contractors spread across 3 continents. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in UK, Mexico, Canada, and India, we provide talent solutions to global customers covering EMEA, APAC & Americas. We provide deep technology and domain expertise in BFSI, Energy & Utility, Technology, CPG & Retail industry verticals. VDart is an award-winning organization recognized on Inc 500 Hall of Fame; Atlanta Business Chronicle’s Fastest Growing Companies; NMSDC’s National Supplier of the Year; Ernst & Young’s Regional Entrepreneur of the Year and more.
L2 Support Tech
The Level 2 Technical Support technician is responsible for refresh of desktops, laptops, and mobile devices.
Responsible for local coordination and installation for Windows 10 desktops and laptops. Perform these installations manually if necessary, but using SCCM by default.
Responsible for maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other mobile devices.
Responsible for receiving hardware, hardware disposal and software license tracking.
Requires frequent interface with the user community.
Support weekend regional work at our local site (Hardware Code upgrades, Project Support, Maintenance)
Strong troubleshooting capabilities are required.
Strong knowledge of Microsoft Office applications (Excel, Word)
Basic understanding of Active Directory, and Microsoft’s Application Compatibility Toolkit.
Basic understanding of router and switch operations, and configuration
Candidate must have good communication skills.
Experience receiving hardware, hardware disposal and software license tracking.
Experience with network backup and restore functions
Experience using the remote control features of Microsoft’s SCCM a plus.
Familiarity with Outlook a plus. MCSE and other certifications a plus.
Video conference room equipment support is a plus.
Key skills: Leval2 Support, Support Analyst, Application Support, SCCM, Active Directory, MCSE, Microsoft Certified System Engineer, Hardware support, Software support, Mobile Device, Tablets, Router, Switches, Network, CISCO
Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships.
We are Equal Employment Opportunity Employer.
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Follow us on Twitter: @vdartinc