The Client Support Representative works on-site at our marketing & promotional campaigns and provides support to the team at our corporate headquarters here in Anaheim. We specialize in customer retention and customer acquisitions for our clientele. Our clients span across a wide variety of industries including technology and telecommunications.
In this entry level role, the Client Support Representative will use their eagerness to learn and natural enthusiasm to assist the on-site marketing team with all tasks involved in developing and executing the company’s overall marketing plan.
Execute marketing plans and operational functions to company standards
Participate in product/service knowledge training provided to marketing teams on behalf of management
Execute client presentation directives and standards to sales team members
Assist customers with any questions they may have in regards to featured client products/services
Gain knowledge of marketing and branding strategy of all new clients the company acquires. Apply knowledge of the product and brand to develop customized marketing strategies for client directives
Ensure highest level of customer service resulting in increased productivity and achieving sales goals
Build knowledge of the marketing systems implemented for each client campaign
Assist the market manager with any day to day administrative support as requires
In this role you will be the face of our company and we expect the highest level of professionalism possible. A self-motivated team player you may be just the person we are looking for. Team Work, Dependability, Apparent Motivation and Ethics are an integral part of all positions with us.
Leadership experience including the ability to prioritize workloads and meet deadlines in a fast paced environment
Strong problem solving skills with an understanding of the impact that the Client Services team has on the company
Demonstrates initiative and ability to work with minimal supervision
Utilize clear verbal and written communications skills
Suggest process improvements with continued attention to client and control guidelines
High school diploma or general education degree (GED); or a minimum of six months customer service, marketing or related experience
Ability to effectively present information to customer, clients and other employees
Ability to apply good judgment in dealing with problem solving and carrying out directives
Ability to uphold highest level of confidentiality and professionalism