Overview

We are looking for highly motivated, friendly, and goal-oriented call center agents to join our team. You should be customer centric as you will interact, respond and resolve customers’ communications.
Our agents will need to possess a set of soft and hard skills to handle incoming and outgoing calls and answer questions, handle complaints, troubleshoot and provide information to callers by:
• Answering and providing courteous phone support
• Following scripts and call protocols from system that applies to situation and/or account at hand
• Providing customer service to callers – processing information, relaying messages to clients.
• Capturing and validating customers’ information
• Creating call tickets accurately and timely by documenting call information according to procedures
• Identifying and escalating priority issues
• Using clear communication by creating balance between giving thorough answers and using professional vocabulary
• Possessing patience and positive attitude for call resolution
• Full-time and Part-time positions available
• We are a 24-hour 7 day a week business – several shifts available
Requirements Needed:
• Flexibility to work different shifts- holidays, weekends, and evenings
• Clear speaking voice and pleasant demeanor
• Strong customer service skills
• Conflict resolution skills
• Multi-tasking and critical thinking skills
• Computer literate
• Previous Call Center and/or customer service experience preferred
• High school graduate (or GED)
• Good grammar and communication skills
• Word processing averaging 45 words per minute
• Must have reliable transportation

Benefits:
• Competitive wages
• We provide paid training for all employees
• Medical, dental, and vision benefits, 401K, and PTO offered for full-time employees
• Paid holidays
• Paid time off


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