Overview

Entech Staffing Solutions is looking for a Customer Service Representative for a position in Troy, MI.
Job Duties:
Answers all customer service requests via phone, e-mail, or in person
Enter all call information into NetSuite ERP
Manage product returns and send out warranty units
Provide timely feedback to the company regarding customer services issues, product failures and customer concerns
Process customer’s returns, warranty replacements and orders according to established department policies and procedures
Requirements:
A minimum of three years of relevant customer experience required
Desire to assist those with disabilities and the elderly
Ability to communicate accurately and clearly both orally and in writing


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