Overview

The Customer Service Representative will interface with the customers on customer complaints, expedites requests, tracks information, and responds to all other customer inquiries.
ESSENTIAL FUNCTIONS/RESPONSIBLITIES
Resolves customer issues.
Maintains Customer Concern database.
Verifies prior day shipments using Shp xls report.
Monitor Open Order Report.
Create and Send POs via Email to Customers
Work with Warehouse, Quality, Quoting, and Purchasing to ensure product is shipped on time.
Performs other duties as assigned.
SPECIAL SKILLS, EXPERIENCE OR QUALIFICATIONS (List specific skills required but not defined in Dimensions)
1+ Years Customer Service and Purchasing
Proficient in using Microsoft Excel, Word, and Outlook
Knowledge of SAP software Preferred
Ability to demonstrate knowledge of Ford IMS1, IMS2
Excellent customer service skills
Attentive to detail
Good verbal and written communications skills
Ability to work well under pressure
Ability to work with people at different levels within the organization
Ability to use logical approach to problem solving
Ability to demonstrate good follow through skills


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