This position is responsible for providing quality customer service to internal and external customers daily via telephone, email, web, fax, or in-person communication.
Primary job responsibility is to gather information from the customer (homeowner or builder) in order to properly answer questions regarding product or service issues.
– Answer in-bound customer calls and schedule service appointments; provide quotes to customers; process service requests.
– Ability to research and troubleshoot product issues from customer in an accurate and timely manner.
– Resolve customer complaints regarding product or service issues, engaging other departments when needed.
HS Diploma or GED.
3-5 year’s customer service experience required.
Proficiency with Microsoft Word, Excel, Outlook and PowerPoint
Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.