Overview

Customer Service Representative Job Responsibilities:
Serves customers by providing product and service information; resolving product and service problems and taking orders.

Customer Service Representative Job Duties:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Logging in customer purchases.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.

Customer Service Representative Skills and Qualifications:
Customer Service skills.
Product Knowledge.
Quality Focus.
Problem Solving skills.
Market Knowledge.
Documentation Skills.
Listening & Phone Skills.
Resolving Conflic.
Analyzing Information & Multi-tasking skills.
Must be bi-lingual in Spanish and English

About BZO Wheel and Tire Distributor

BZO Wheels is a tire and wheel warehouse located in multiple locations all over the United States, for now we have 3 branches in Texas (Houston, Dallas, San Antonio), 1 in New Mexico and partners in California. We import very a high quality tires from China. We offer multiple brands both Asian and American. BZO Wheels is a wholesale Warehouse.


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