OPPORTUNITY: The ITSC is seeking a Customer Satisfaction Administrator (title of Quality Assurance Admin “QAS Admin” in our organization) to survey our customers, gather feedback and guarantee quality assurance.
The ITSC is an industry-leading provider of remote, expert technical support for Fortune 1000 organizations. After each incident of support, our customers receive an email seeking feedback regarding the service they received. Customers that choose not to complete the online survey are called by one of our QAS Admins seeking feedback regarding the quality of support received.
LOCATION: The ITSC’s organizational structure provides agents the opportunity to work from home. QAS Admins must be based in the United States.
HOURS: Flexible around your schedule
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Our QAS Admins call our customers, using ITSC provided phones, and survey/interview them on the quality of service received. Our survey consists of six standard questions with a final open ended question to obtain more color regarding the customer’s feelings about the service received.
This is an external, customer-facing position. Applicants must be understanding, courteous and responsive to Client needs. They must also have strong interpersonal and communication skills, and the ability to explain concepts in a clear, non-technical manner.
QAS Admins must pay close attention to detail and following internal processes for documenting all customer feedback. They also need to be team players, collaborative with their colleagues and a desire to be a resource and share their knowledge with others.