The Customer Engagement Manager (CEM) will focus on understanding our customers strategic and tactical goals and working across the Campus Management organization to ensure our solutions are best supporting our customers’ realization of those goals. Candidates must be passionate about driving success for our customers.
Essential Job Responsibilities:
CEM will work to help our customers maximize their investment in CMC solutions and keep our customers informed and up-to-date about solutions and services.
CEM will take ownership of customer issues and help to ensure the issues are resolved quickly and with a high level of customer satisfaction
CEM will identify upsell and cross-sell opportunities, working with Regional Sales Managers to position and deliver new products and solutions
Responsible for managing customer accounts within an assigned geographical region
Ability to meet with new and prospective customers and develop a complete understanding of their business goals and objectives.