3 years call center experience
Solid work history
Available until September – temp role
Duties include but are not limited to:
Answering phones in a timely manner with a professional and pleasant demeanor. CSRs are responsible for monitoring their own phone status (‘On Queue’) to ensure they are able to take the next incoming call.
Responding to emails within your event within 24 hours. This is a team effort and all CSRs must contribute as equally as possible. We are contractually obligated to answer emails within one business day.
Responding to live chats if required by the event. *Currently only one client uses chat. CSRs are responsible to ensure they are in `available¿ mode to receive the next incoming chat.
Voicemail: Appointed CSRs will be responsible for checking and responding to voicemails on their assigned events every work day.
I will reply to resumes that are complete with work history