Digital Pharmacist is a rapidly growing digital health company that powers technological communication and adherence solutions for 7,500 pharmacies, national pharmacy wholesalers, hospital systems and pharmaceutical brands. Millions of patients use the company’s products every month. Digital Pharmacist is the official digital partner of the National Community Pharmacy Association. The company is headquartered in Austin, Texas, with offices in Newark, New Jersey.
As a member of our Customer Success team, you’ll work with customers to provide outstanding service, handling inbound and outbound phone calls, emails, and chats.
Display a positive can-do attitude and demonstrate commitment to delivering outstanding and effortless customer service
Handle difficult customer situations professionally
Assist with backend production work to help set up or configure customer accounts
Document customer cases, process account updates and status changes by accessing the account through Salesforce
Use internal technical systems and processes including Salesforce, New Voice Media, and Chargify
Resolve complex customer service issues by analyzing the customer problem and providing logical and effortless solutions
Use excellent communication skills to establish a conversational rapport and quickly determine customer’s needs
Gain a deep knowledge of our products in order to answer a wide variety of customer questions
Train on IVR phone systems in order to successfully troubleshoot issues with clients.
Learn quickly-changing processes with minimal documentation
Customer service experience required
Strong written and verbal communication skills
Basic understanding of social, media, and web technologies
Salesforce experience a plus
Experience handling a high volume of customer interactions via phone and email preferred
Committed team player happy to help others
Why work with us?
Paid medical, dental and vision plan
15 days of vacation plus holidays
Breakfast taco Mondays and a kitchen stocked with healthy snacks
Free yoga and Orange Theory classes