Overview

Veterans Wanted

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Class Start Date: July 22, 2019.
Shift Requirements: 10:00 PM – 6:00 AM.
Starting Wage: $17.54 per hour.

Full Time Benefits
Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:
Paid time off (at minimum, 20 personal days + 7 holidays per year)
Tuition Reimbursement for eligible US based employees
401K with company match and fixed contribution
Employee Stock Purchase Plan
Full service cafeteria featuring Starbucks and subsidized Mindful options
Access to fitness center
Opportunities to volunteer in the community
Development groups and training
On-site Health Clinics
Onsite Employee Assistance Program Counselors
Discover [email protected] Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

Responsible for handling routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts, and procedures. Navigates a computerized system for responding to and/or troubleshooting customer questions.
Responsibilities
Documents customer files.
Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries. Multi-tasking may be required based on function type.
Navigates a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures.
Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases.
Handles routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels.
These routine customer service inquiries require the use of standard screens, scripts, and procedures.

Preferred Qualifications
If we had our say, we’d look for:
H.S. Diploma or GED
In lieu of a degree, 1+ years of experience in Customer Service

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.


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