Overview

<strong> ORDER OF PREFERENCE: The selection for Administrative & Clerical positions is made on the basis of fitness and ability with preference given to Administrative & Clerical District, System-Wide (L689), Authority-wide and external candidates, respectively. </strong><br /><br /><strong> Minimum Qualifications </strong> <br /><br /><strong>Education </strong> <br /><ul> <li> High School Diploma or possession of a General Equivalency Diploma (GED) </li></ul><br /> <strong>Experience</strong> <br /><ul> <li> A minimum of one (1) year of experience in Customer Service and using Microsoft Office Suite programs. </li></ul><br /> <strong>Certification/Licensure</strong> <br /><ul> <li> N/A </li></ul><br /> <strong>Preferred </strong> <br /><ul> <li> N/A </li></ul><br /> <strong> Medical Group: </strong><br /><br />Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations. <br /><br /><strong> Job Summary: </strong> <br /><br />The Traffic Clerk records passenger loads, times, direction of travel, and other conditions applicable to the development of Authority transit schedules. The employee conducts automatic passenger counter verifications for the National Transit Database (NTD) reporting as required by the Federal Transit Administration (FTA). Work is performed in the field, under limited supervision. <br /><br /><strong> Essential Functions: </strong> <br /><ul> <li> Records National Transit Database (NTD) riding checks to verify accuracy of automatic passenger counters as required by the Federal Transit Administration (FTA). Conducts high occupancy vehicle (HOV) corridor checks of WMATA and other transit agency buses for the Metropolitan Washington Council of Governments (MWCOG). </li> <li> Stationary and Riding Checks on Buses: Observes and legibly records bus arrival and/or departure time, bus number, route number, and block number. Counts and legibly records number of passenger loading and unloading, number of passengers on board, and records bus delays such as wheelchair and bicycle events, passenger inquiries, road conditions or construction. Completes standard report forms and returns completed report(s) to supervisor. Collects data through mobile electronic device and submits completed survey to data collection database. </li> <li> Stationary Checks on Rail Cars: Observes train arrival and departure and legibly records time of opening and closing of doors. Observes and legibly records first car number, car position and destination. Counts and legibly records the number of passengers on board when the train departs. Completes report and consolidates report with other team members. </li> <li> Special Data Collection Projects: Tallies number of people using elevators/escalators. Monitors cars in parking lots. Takes oral and written passenger surveys. Observes bus shelters and stops for damage and inaccurate information. Conducts other data collection as required. Conducts traffic flow studies such as the number of buses making traffic light(s) at designated points, new bus service implementation studies, and transit facilities capacity studies. </li> <li> Summarizing Traffic Data: Assists Planning Office staff in summarizing report data. Posts passenger movement data. Performs routine math and statistical operations using a calculator. </li> <li> Special Events in Rail Stations: Assists in crowd control. Provides information and assistance to passengers. Takes oral and written passenger surveys. </li></ul><br /> <strong>The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.</strong> <br /><br /><strong> Evaluation Criteria: </strong> <br /><br />Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience. <br /><br />Evaluation criteria may include one or more of the following: <br /><ul> <li> Personal Interview </li> <li> Skills Assessments </li> <li> Verification of education and experience </li> <li> Criminal Background Check </li> <li> Credit history report for positions with fiduciary responsibilities </li> <li> Successful completion of a medical examination including a drug and alcohol screening </li> <li> Review of a current Motor Vehicle Report </li></ul><br /> <strong> Closing: </strong> <br /><br />Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination. <br /><br />This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview.


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