General Description: This position is responsible for the planning and coordinating the daily activities of the front office staff ensuring proper coverage at all times. Ensure compliance with HIPAA/OSHA standards. Identify problems and make recommendations
for resolutions Reports to CSA Manager/Non-Exempt.
1. High School Diploma or equivalent
2. Industry certifications CPO, CPSS or greater preferred
3. One year related experience
1. Proficient in MS Office Suite.
2. Intermediate computer skills
3. Able to independently seek out resources and work collaboratively
4. Interpersonal effectiveness
5. Communication skills: listening, speaking and writing
6. Able to remain focused and organized
7. Able to effectively manage time
8. Analytical in approach to problem-solving
9. Independently seek out resources and work collaboratively
Essential Job Responsibilities:
Provides excellent customer service experience
Develop and maintain positive working relationships
Patient check In/check-out timely and efficiently
Collects patient co-pays deductible according to financial policy/procedure
Working knowledge of EMR to efficiently generate documents, schedule, confirm or cancel appointments, referral management, insurance authorizations, insurance verification
Accurately balances daily work and closes out batch
Effectively communicates with Providers regarding insurance/fee tickets
Effectively communicates with the patient regarding medical/vision insurance benefits
Orders/stocks supplies as needed
Scan/file as needed
Travel to satellite offices as needed
Performs routine GAP management of assigned Provider schedule
Other duties as assigned
Accountability – Ability to accept responsibility and account for his/her actions or work performed. Willing to accept constructive criticism.
Accuracy – Ability to perform work accurately and thoroughly with attention to all details of a project or task.
Adaptability – Ability to adapt to and facilitate change in the workplace.
Communication – Ability to communicate effectively with others using good listening skills and the spoken word. Ability to write clearly and concisely using good grammar and spelling.
Empathetic – Ability to appreciate and be sensitive to the feelings of patients and co-workers.
Exhibits a cheerful demeanor with the ability to display good-natured tolerance of delay or adversity.
Essential Job Functions – Ability to perform the Essential Job Functions of this position.
Initiative – Ability to make decisions or take actions to solve a problem or reach a goal. The desire to excel, attempting non-routine tasks.
Judgment – The ability to formulate a sound decision using the available information.
Organized – Possessing the trait of being organized or following a systematic method of performing a task.
Reliability – Can be relied upon to demonstrate reliability in attendance and punctuality.
Team Player – The ability to work with others and independently for a common goal. Puts aside own individual needs to work toward the larger group objective and reinforce the contribution of others.
This position requires:
ability to balance credit cards, checks and cash
use a calculator
Basic math skills
Professionally represent the Company
Maintains patient confidentiality at all times according to HIPAA standards
Accepts responsibility, recognizes decisions and communications represent the facility and are subject to state, federal and regulatory agencies
Demonstrate critical thinking skills and sound judgment in decision making and communication
Adherence to the Employee Handbook
Physical Demands: For physical demands of the position, including vision, hearing, and repetitive motion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.