The Customer Support Rep will be trained on how to handle inbound client calls, and walk customers through functionality of their billing and invoicing systems so the client can submit invoices to the company. Must have call center experience*****
Answer external and internal inquires via phone, email, etc (including, but not limited to: basic data entry, reimbursement reconciliation, dispute resolution, transaction processing issues, process and procedure questions.)
Prepare billings to be sent.
Complete account and user updates.
Complete account onboarding steps.
Required Experience, Skills and Abilities:
Minimum two years of customer support experience with heavy inbound call volume.
Ability to skillfully manage challenging customer situations.
Excellent listening skills.
Proficient with Outlook, Word and Excel.
Strong ability to work in a team and independent environment.
Effective problem identification skills solution oriented.
Professional written and verbal communication skills.
Multiple languages a plus.