4181 Northview Dr, Jackson, Mississippi 39206 United States of America
Day to day duties of a Customer Service Representative:
As a Customer Service Representative you will interface with U-Haul customers to identify what they are looking for so that you can recommend the best moving supplies or storage solutions for their moving needs. A Customer Service Representative will assist customers inside the U-Haul Center by educating them on our products and services, answering questions, and preparing rental invoices. Once properly trained, Customer Service Representatives may also assist customers outside on the lot as well by installing trailer hitches and light wiring harnesses on customer’s vehicles, ensuring vehicle fluid levels are properly filled, performing clean-up of trucks, trailers, and other rental items, and accepting equipment returned from rental.
Primary responsibilities include:
Interact with our guests in a friendly, fast, courteous and efficient manner
Attention to detail in order to promote positive customer interactions
Hear and sense customer needs and keep your manager and fellow team members informed
Complete training and maintain knowledge by participating in on-line and hands on educational and training opportunities
Take pride in every aspect of your work and perform it with energy and enthusiasm
Be a strong team player, with a commitment to continuous learning who provides high quality service to our customers
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.