Are you detail-oriented with excellent organizational skills? Doherty Staffing Solutions is currently partnering with a company located in Chanhassen, MN, for this employment opportunity. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring Bilingual Customer Service Representative to work 1st shift from 8:30am-5:00pm, Monday through Friday. Compensation for this contract position is $15.00 per hour. Interested? Get more details below!
Company Overview
This company is an administrator for group plans of banks and other financial organizations. Provides claims, customer service, billing, and collection and fulfillment services.
Bilingual Customer Service Representative Main Responsibilities:
Handle 60 inbound calls per day on average
Spanish bilingual
Answer questions from policy holders about plan coverages, deductibles, dates of renewal, etc.
Handle calls from customers and provides professional, courteous and accurate information regarding customer inquiries on new programs as well as existing accounts
Meet or exceed monthly performance standards for quality, productivity, proficiency, retention and attendance
Close prospective and existing customers using product knowledge, up-sell and cross-sell techniques, and retention skills
Customer Service Representative Key Requirements:
Must have attention to detail
Bilingual in Spanish English
Able to multi task and navigate through multiple systems
Must have decision making and problem-solving skills
Must be knowledgeable in all programs/campaigns being administered to provide information to existing and new customers regarding a full range of products

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