<b>Duties</b><br /><br /><b>Summary</b><br /><br />Position is in the Bureau of the Comptroller and Global Financial Services, International Cooperative Administrative Support Services Service Center, Policy Coordination and Training Team (CGFS/ICASS/PCT). ICASS is the principal means by which the U.S. Government provides and shares the cost of common administrative support at more than 250 diplomatic and consular posts overseas. <br /><br />Learn more about this agency <br /><br /><b>Responsibilities</b><br /><br /><ul> <li>Coordinates, monitors and updates the annual ICASS Customer Satisfaction Survey and ensures the survey is updated according to interagency and contract specifications, deployed without technical glitches and maintains a high rate of participation.</li> <li>Uses SharePoint applications to organize and communicate complex information regarding policy, strategies, and implementation plans to a diverse audience and establishes content taxonomies that align with those elsewhere in the Department.</li> <li>Conducts periodic needs assessment and works closely with colleagues to ensure SharePoint content aligns with current requirements, customer requests for content modification, & the evolution of software, rules and regulations promulgated by ICASS.</li> <li>Develops broad objectives and operational plans for the online training program by conducting needs assessments and ensuring SharePoint content remains in alignment with current/evolving requirements and customer request for content modification.</li> <li>Provides technical expertise in online learning teaching tool development and administration by developing, testing, and deploying electronic-based Distance Learning modules, including quizzes and knowledge checks to track effectiveness.</li> </ul> <br /><br /><b>Travel Required</b><br /><br />Not required<br /><br />Supervisory status <br /> No <br /><br />Promotion Potential <br /> 13 <br /><br /></li> <b>Requirements</b><br /><br /><b>Conditions of Employment</b><br /><br /><ul> <li>Incumbent will be subject to random drug testing.</li> <li>Verification of employment eligibility in the United States is required.</li> <li>One year probationary period, unless excepted by regulation.</li> <li>Must be able to obtain and maintain a Top Secret security clearance.</li> <li>U.S. Citizenship is required.</li> </ul> <br /><br /><b>Qualifications</b><br /><br />Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement.<br /><br />If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application. <br /><br /><strong>NOTE:</strong> Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.<br /><br /><strong>Time-In-Grade Requirements:</strong> Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.<br /><br />Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. <strong>Qualifying specialized experience must demonstrate the following:</strong><br /> <ul> <li><strong>Experience using SharePoint's content management features such as metadata, managed metadata, content types, views based on sorting, filtering, and grouping, and out-of-the-box functionality. </strong></li> <li><strong>Experience establishing system taxonomies to govern use of information and content.</strong></li> <li><strong>Experience developing on-line training tools and presentation materials.</strong></li> </ul> <br />There is no substitute of education for specialized experience for the GS-13 position.<br /><br /><b>Education</b><br /><br />See the qualifications section of this vacancy announcement for education requirements, if applicable.<br /><br /><b>Additional information</b><br /><br /><strong>For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or ReasonableAccommodationsstate.gov.</strong><br /><br /><strong>EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-Verify)</strong> – U.S. law requires organizations to employ only individuals who may legally work in the United States – either U.S. citizens, or foreign citizens who have the necessary authorization. This agency utilizes E-Verify to compare information from the Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) records to confirm employment eligibility. If the employee's information does not match DHS and/or SSA records, the employee is given an opportunity to resolve the problem. If eligibility cannot be verified, employment will be terminated. <br /><br /><b>How You Will Be Evaluated</b><br /><br />You will be evaluated for this job based on how well you meet the qualifications above.<br /><br />Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:<br /> <ul> <li>Knowledge of the creation and management of SharePoint sites and sub-sites.</li> <li>Knowledge of SharePoint customization through the use of web part development, creating workflows, content management structures, usage, and customized lists.</li> <li>Knowledge of evaluating customer service and information technology service delivery.</li> <li>Ability to the use cutting-edge learning techniques, including distance learning, computer-based training, and/or electronic performance support systems.</li> <li>Ability to identify program requirements and deficiencies and make appropriate changes to improve operations.</li> </ul> <br />Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. For assistance with creating a resume, please click here .<br /><br />Qualified candidates are assigned a score between 70 and 100. Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for special priority.<br /><br />If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience. This may result in a lower score, which may also eliminate you from consideration for this position.<br /><br />Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this job opportunity. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.<br /><br /><b>To preview questions please click here .</b> <br /><br /><b>Background checks and security clearance</b><br /><br />Security clearance <br /> Top Secret <br /><br />Drug test required <br /> Yes <br /><br /></li> <b>Required Documents</b><br /><br />All required documents listed below, that are applicable to you, must be submitted to our automated system "Gateway to State" by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. <br /><br />1. Resume – your resume or any other written format you choose should contain the required information as specified in the "How You Will Be Evaluated" section. Insufficient information will result in an ineligible rating.<br /><br />2. A completed online job specific self-assessment questionnaire through the Department's automated system "Gateway to State".<br /><br />3. Transcripts – if applicable, see the Qualifications section of the announcement. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.<br /><br />4. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you must submit the required supporting documentation (certificates, certifications, etc.) with your application by the closing date.<br /><br />5. Performance Appraisal – All current Federal employees and reinstatement eligible applicants must submit a copy of your most recent completed annual performance appraisal that includes the final rating. If a performance appraisal does not exist, is incomplete or unavailable, a Form DS-1812 (Applicant Appraisal) or equivalent form from another agency signed by the current supervisor is acceptable. Mid-year progress reviews will not be accepted.<br /><br />6. Current, former, and non-competitive Federal employees must submit SF-50s (Notification of Personnel Action) that show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Examples include promotion & within-grade increase actions. Award SF-50s often do not show this information. Multiple SF-50s may be needed to show all information. <br /><br />7. Veterans who are preference eligibles OR who have been separated from the Armed Forces under honorable conditions (honorable or general discharge) after 3 or more years of continuous active service may apply under the Veterans Employment Opportunities act (VEOA). You must submit a DD-214 Certificate of Release or Discharge from Active Duty (Member Copy 4 is preferable) showing the dates you served as well as your type of discharge and qualifying service campaign medals OR if you are still on active duty, you MUST submit a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this job announcement.<br /><br />Current Federal employees applying under the Veterans Employment Opportunities Act (VEOA) must submit a qualifying SF-50 to show you meet time-in-grade requirements.<br /><br />If you are applying as a preference eligible with a compensable service-connected disability of 30% or more, in addition to the DD-214 or certification, you must also submit a current version of the SF-15 (Application for 10-Point Veteran Preference), dated October 2013, and the required supporting documents listed on that form. Previous editions of the SF-15 will not be accepted. For more information on veterans' preference, click here .<br /><br />To gain access to your DD-214 online, please visit: http: www.archives.gov/veterans/military-service-records/get-service-records.html. For more information on Veteran Authorities, consult the Vet Guide .<br /><br />8. CTAP/ICTAP eligibles must submit a copy of the appropriate documentation with their application. See links below:<br /><br />ICTAP Considerations <br /><br />CTAP Considerations <br /><br />9. If you are applying under a special hiring authority you MUST submit proof of eligibility with your application. For information related to special hiring authorities for severely disabled persons visit: http: www.opm.gov/disability/PeopleWithDisabilities.asp<br /><br /><b>If you are relying on your education to meet qualification requirements:</b><br /><br />Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education . <br /><br />Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.