Overview

Work is performed for a defense customer hence only US Citizens or those with the ability to work without sponsorship will be considered

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Position Title Application Support role

Start Date Immediate

Work Location: Windsor, CT

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Job Description:

Responsibilities:

Responsible for monitoring and managing software application systems, services and related information technology components.

Application Operations Support:

Ongoing data and system monitoring

Ownership and excellence in service of business applications.

Work with vendors to troubleshoot, upgrade and patch applications.

Provide production, pre-production and test support for a global application build on Microsoft .net environment build on IIS and Oracle DB.

Partner with development and operations teams to improve application performance and scalability.

Service Availability

Implement comprehensive system monitoring to minimize false alerts and reduce response time.

Drive the support of business-critical outages, clear paths to resolution, and lead the steps for prevention

Deploy release to production, staging and QA environments.

Incident Management and Request Fulfillment

Conduct root cause analysis on a routine basis and take action to prevent future occurrences of incidents for an application build on .net.

Exhibit mastery of service excellence with an emphasis on ownership of issues and drive for results.

Complete incident and service request in a timely manner in order to meet service level agreement (SLA) expectations.

Troubleshoot and resolve complex issues.

Able to problem solve by looking at system generated error logs tracking file processing to determine when errors occur, and attempt to determine why they occurred, based on business rules.

Follow escalation techniques based on business rules and guidelines.

Communicate issues via reports, error logs, and other means.

Ensure scheduled jobs and automated processes run as designed.

Create SQL queries to find the details from Database.

Navigate through multiple logs to understand the root cause of the issue.

Demonstrates a commitment to working effectively as a team and to ongoing self-development:

Participate in an on-call rotation schedule. Nights, weekends/holidays.

Effectively manage time and resources. This may include allocating resources from other groups and coordinating testing efforts of other departments.

Work directly with clients. Comfortable in working directly with external clients as both a resource as well as a subject matter expert for the business process, while creating strong business rapport with all external clients.

Become a technical leader and mentor teammates.

Participate in the on-call rotation in support of our 24×7 Production environments.

A relocation package is offered for out of state candidates

Virtusa is an Equal Opportunity Employer

No third party applications

Unfortunately, for this role we cannot sponsor visas at this time, so the ability to live and work in the United States without sponsorship of any kind is required.


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