QuantiTech, Inc. is a Woman-Owned Small Business (WOSB) founded in Huntsville, Alabama in 1991 by Sheila Brown. QuantiTech has a twenty-seven year track record of providing superior technical and management support to both Government and Commercial Customers in Systems Engineering and Integration; Program and Project Management; Test and Evaluation; Logistics Engineering; Safety; Business Management; and Information Technology.
QuantiTech is currently seeking a Customer Support Technician to support our customer in Huntsville, AL.
A PC Maintenance Technician is responsible for performing tasks which require touching the desktop. Given that this position physically interfaces with the customer, a professional, courteous demeanor is required in all circumstances.
A PC Maintenance Technician must possess excellent communication skills including verbal, written, and telephone etiquette. Above average ability to interpret, analyze, troubleshoot and resolve technical problems. Must be decisive, conscientious and interact well in a team environment or training capacity. Have a strong desire to learn and be able to follow policies and procedures. Must demonstrate the ability to work well with a minimal amount of supervision. Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment. Must provide a high level of interfacing with co-workers and communicate effectively with the clients, IT personnel and management.
Duties will include, but are not limited to:
Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network
Install and maintain peripheral equipment such as printers, modems, scanners, etc.
Familiarity and expertise in various operating systems (Windows 7, Vista, etc.)
Familiarity and expertise in mobile devices (blackberries, Apple IOS, Android, etc.)
Familiarity and expertise in business applications such as Microsoft Office and Adobe products and/or customer-defined/Army application suites.
Install, configure and maintain network applications and application distribution systems
Ensure system security in compliance with customer policy including virus protection
Implement and maintain network standards and guidelines
Utilize tools sets such as Symantec Ghost, Active Directory, Remote Desktop, etc.
Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware.
Maintain skill set required to do job
Maintain an awareness of trends within the technology industry, researching and testing to determine how they could be implemented within the organization.
Perform other hardware and software tasks as assigned
Awareness of Army compliance requirements, such as AR 25-2, Security Technical Information Guidelines, and DIACAP process.
Update systems with IAVA updates and anti-virus updates
Must currently possess an active and transferrable DoD security clearance with active investigation.
Six years relevant experience OR 4 years relevant experience and an Associate’s Degree in a Technical Discipline or related field
CompTIA Security+ Certification earned before 2011 with enrollment in a Continuing Education program OR
CompTIA Security+ Certification earned on or after January 1, 2011 with automatic enrollment in a Continuing Education Program AND at least one additional related computing environment (desktop OS) certification
The position in which you are applying requires a US government security clearance and the ability to obtain unescorted access to work areas on a military installation
Applicants for positions which require a US government security clearance must meet eligibility requirements to include US citizenship.
QuantiTech is an Equal Employment Opportunity employer as defined by the EEOC. If you are a qualified individual with a disability or are a disabled veteran, and are unable or limited in your ability to use or access our online application as a result of your disability, you have the right to receive assistance by calling us directly at 256-650-6263 or by email at: [email protected] .
QuantiTech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, national origin or ancestry, gender, age, sexual orientation, gender orientation, physical or mental disability, veteran status, genetic information, citizenship, or any other federal, state, or locally protected class.