What you will do Johnson Controls Advanced Services Division is seeking an experienced Service Supervisor who is a self-motivated and driven individual with superior relationship building skills. How you will do it Revenue responsibility- Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), revenue and profitability. Customer Satisfaction: Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations. Productivity Improvement: Responsible for setting fair and manageable territories for technicians. Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices. Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system. Safety Compliance: Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training id through, complete and up-to-date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.What we look for Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers. Bachelor’s Degree, preferably in a Business Engineering Discipline or equivalent experience. NICET Level II Certification in Fire Alarm Systems prefer or ability to secure on the job. Minimum of 5-10 years’ experience in an integrated systems sales/service environment. Must have a valid driver’s license and a driving record that meets company requirements. Must be able to pass all company required background checks Developing Direct Reports & Others Valid driver’s license with clean driving record Ability to work a full time schedule Available for local/regional travel, which may include nights and weekends to accommodate customer’s schedule. Who we are Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.