Overview

Joining a team of customer focused associates, the Service Coordinator’s primary responsibilities include communicating with our Customers, the local Market Service Manager and the central coordination team for service jobs which are ready to schedule. Work with a team of professionals to achieve monthly financial goals and provide world class customer service to both our internal and external customer Other customer facing duties would also include but not limited to: coordinating job with subcontractors and customers, working any outstanding issues in job coordination, customer billing, creating open call report weekly to assist in scheduling, and serving as the National Account point of contact for the local office. Other duties as assigned by the Service Manager or Area Service Support Manager.What we look for: High School diploma or equivalent certification required. Strong PC literacy, proficiency in Microsoft Outlook, Word, Excel, PowerPoint. A strong work ethic and ability to communicate effectively with customers and other team members. Excellent verbal and written communication skills with a customer service mindset and high interpersonal savvy and approachability. Ability to multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment. Ability to complete assigned tasks with a minimum of guidance and oversight Experience in scheduling or knowledge of Fire Alarm, Sprinkler or Suppression systems (or other major industries) would be highly desirable. History of working in a larger corporate environment preferred but not mandatory. Must be able pass a pre-employment background check and drug screen. Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou


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