One of our vendors is seeking 15 Bilingual Call Center Representatives for their Phoenix, AZ office to start on 08/12/2019
Reviews customer accounts for possible fraudulent account activity.
Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type and assist bilingual customers.
Will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity with bilingual customers.
May perform back office functions related to research and resolution of fraudulent activity and service support.
Assesses the level of risk and makes decisions which directly impact the bilingual customer.
Working hours: 10:00 AM – 12:00 AM, Monday – Sunday, candidates must be available to work during these hours, no exceptions.
At least 1 year of working in a call center environemnt
Must be able to read, write and speak Spanish fluently
High School Diploma
Resource is required to be on the assignment for the required hours as specified in the job description. Forty hours per week is the expectation in the absence of specified hours. Attendance and punctuality are essential components of the position; therefore, unexcused absences and tardiness could result in dismissal.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Qualifications: Must be able to read, write and speak Spanish fluently High School Diploma Education: High School Employment Type: [“TEMPORARY”,”PART_TIME”]