Job Store Staffing is seeking a Customer Service Expert for an established showroom client.
Customer Service Representative is responsible for assisting all customer segments including retail, contractor, fabricator, and wholesale. The Customer Service Expert will be responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations.
Excellent customer service representatives have an energetic and enthusiastic personality and pay close attention to detail. They are positive, helpful, and know how to listen and clearly communicate with the customers.
Greet and assist customers with selections and follow-through on their orders
Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
Answer phone inquiries including over the phone orders
Develop a basic understanding of design and color
Any other duties required of the position
High School Degree or equivalent
Excellent email and computer skills
Excellent and professional phone skills
Excellent verbal English communication skills
Self-motivated and proactive – willing to take the extra step!
Demonstrate integrity, professionalism, and perseverance
Possess a flexible work schedule
Ability to lift up to 65 lbs.
Prior customer service experience is a plus