Share the challenge of working for a global company by joining the exceptional team at Pilkington!
Currently, our Automotive Glass Replacement division seeks a bilingual customer-oriented individual to fill a Customer Service Representative position at our Atlanta Service Center to support our ongoing priority of assuring excellent customer relations at all times. Core hours for this position will be 9:00am to 6:00pm, Monday thru Friday, with one Saturday each month from 8:00am to 12:00pm.
This position is responsible for answering phones promptly and professionally, accurately processing customer orders, handling customer needs, and promoting the Company’s product offering and promotions. The major focus of this position is developing and maintaining excellent customer relations at all times. Primary duties will involve using our computer system for product inquiry, product receiving and order processing, as well as performing various administrative duties as assigned. Ability to handle a high call volume and efficient multi-tasking is required.
To qualify, you must have:
Fluency in English and Spanish language (verbal and written)
High school diploma or equivalent (GED) – preferred but not required
At least three (3) years of previous customer service experience
Previous experience using a computer based ordering/inventory system
Previous phone experience
Excellent communication skills (verbal and written)
Good organizational skills
Proficient in Microsoft Word and Excel, managing e-mail, and Internet Explorer
Ability to work in a fast-paced environment
Professional phone voice and demeanor
Superior customer relations skill
Excellent attendance record
Having a valid driver’s license, excellent driving record, and previous multi-line phone experience and auto glass experience would be a plus.
We offer a competitive wage commensurate with experience as well as an excellent benefits package including medical, dental, vision and life insurance; paid vacation after 90 days; a generous 401(k) plan; flexible spending accounts; and educational assistance.