Call Center Representative needed in Omaha, NE
Integrity Staffing Solutions is currently seeking a Call Center Representative in the Omaha area. Integrity Staffing Solutions provides comprehensive professional level staffing services on a nationwide basis and has been bringing companies and professionals together almost 20 years. At Integrity Staffing Solutions, we find the best, highest paying professional level positions within the top companies in the area. Most of the positions we identify will never be found in a newspaper or online because of the exclusive relationships we have with our clients who trust Integrity Staffing Solution’s recruiting team to identify top talent to fill their critical hiring needs. Finding a top paying job at a great company is often like signing the contract of a lifetime; let us get to work for you today!
****Class starts 7/22/19
As a Customer Service Representative, you play a key role in supporting our customers’ journey through the healthcare system. You will enter a challenging, fast pace but rewarding position while delivering one superior quality experience at a time, gaining customers’ confidence and trust.
This role requires partnering closely with the customer to provide valuable insights, education and to provide direction for on-line support that would be most value to our customers.
This journey begins as temporary position with potential for fulltime with benefits.
Effective Communication – It is critical to listen and understand the incoming call to ensure the members issue is quickly identified. Ability to maintain composure while handling difficult conversations and de-escalating the call. Demonstrate soft skills (i.e. caring, empathy, positive attitude and tone) to drive effective communication with the member
Customer Focus – While keeping the member at the center of everything we do, we will empower our employee’s to achieve First Call Resolution by actively listening, resolving issues, providing follow-up, give education, and coaching to minimize call backs.
Consultative – Provide necessary education and/or direction to the member on the claim filing process, available products and “screen share” to assist with website navigation.
Decision Making / Problem Solving – making use of available tools and resources to make informed decisions to assist our members.
Accountable for provides high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on the client’s policies and programs
Consult with members to support easy navigation of the available online tools, from checking an account balance to submitting claims.
Accountable for resolving issues without management intervention to remove barriers for the member.
Accountable to protect sensitive member information with discretion
Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines
Prior call center experience preferred, but not required
Computer knowledge and skills, comfortable learning new systems
Able to learn, memorize and retain information
Basic understanding of medical / reimbursement terminology preferred, but not required
Can adapt to a fast paced environment
Able to work hours of 11:30 am-8:00pm EST.
High School Diploma / GED, preferred
Ability to work overtime to meet business needs
Hours: 10:30- 7:00 PM
Employment Type: Contract
Limited medical and dental coverage for contractors and their families available immediately
Opportunities for professional growth.
As an equal opportunity employer, Integrity Staffing Solutions is committed to a diverse workforce and to a barrier-free application process. As part of the Integrity Staffing Solutions Accessibility Policy, if you have a disability and are having issues accessing any portion of our website or in applying for a job, please contact us for direct assistance by sending an email to [email protected] . Include your name, phone number, email address and the nature of your issue. Only communications regarding disability access issues will be receive a response. A member of our staff will be in contact with you within 48 business hours, Monday-Friday, excluding holidays, to discuss the information you have provided and to help you complete your inquiry. Thank you for your patience and our team is looking forward to assisting you!!
INTEGRITY STAFFING IS AN EQUAL OPPORTUNITY EMPLOYER