Overview

POSITION SUMMARY:
Work in a fast-paced call center environment. Responsible for scheduling and assisting customers with home delivery of their order(s)

PRIMARY FUNCTIONS:
Handle high-volume of inbound and outbound calls
Provide support in other call-center/customer service capacities
Work with business partners to assess customer needs/concerns and provide appropriate recommendations and solutions to ensure a world-class customer service experience
Effectively communicate with customers/care centers via email, researching and responding to inquiries as needed
Accurately maintain and update order tracking systems, appropriately documenting all transactions and pertinent interactions

QUALIFICATIONS:
Interview required as part of selection process
Detail oriented with ability to multi-task and problem solve in order to effectively deal with internal and external customers
Strong telephone etiquette and written/verbal communication skills
Must possess a positive and upbeat personality with a desire to deliver outstanding customer service
Must be able to communicate with many customers each day, maintaining composure under workload and pressure
Computer literate with working knowledge of MS Excel and Outlook
Availability to work a full-time schedule including nights, weekends, and holidays
Shift Hours:
Monday-Friday 9am-5:30pm
Tuesday-Friday 10am-5:30pm Saturday 9am-5:30pm


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