Overview

Call Center Representative Inbound
**job details:**
+ location:Providence, RI
+ salary:$15 – $17 per hour
+ date posted:Monday, June 24, 2019
+ experience:Entry Level
+ job type:Permanent
+ industry:Insurance Carriers
+ reference:S_773143
+ questions:[email protected]
**job description**
Call Center Representative Inbound
Our client is looking to hire 30 qualified, energetic and committed individuals. Are you customer focused? Do you want to make a difference? Have an impact? We are looking for customer service reps who want to help people — who care! This is a true call center environment whereby attendance and punctuality are paramount as you will function as part of a larger team. Do you have what it takes? If so, we need to talk!
Responsibilities:
You will provide concierge service — above and beyond service — to your customers. In all interactions you will be focused on achieving the highest level of satisfaction among your customers. The role requires exceptional interpersonal skills, an aptitude for understanding complex situations, and the ability to empathize — to “put yourself in your customer’s shoes”; to advocate and connect with your customer.
Working hours: 8:00 AM – 8:00 PM
Skills:
We are looking for candidates with:
–Working knowledge and practical experience with Microsoft Office applications and internet navigation.
–Excellent verbal, written communication, interpersonal, and listening skills
–Empathy and patience
–Excellent organizational and problem-solving skills to achieve “one call resolution” with customers
–Ability to gather and retrieve information in an organized manner.
–Ability to be flexible and adapt to changes in work tasks, situations, processes and requirements.
–Ability to maintain composure and professionalism while working in a constantly changing work environment while servicing customers.
–Ability to take initiative in finding solutions to difficult and/or sensitive problems and be comfortable handling problems with minimal guidance.
–Flexibility to work weekends and shifts that are in the 8am-8pm time frame.
Education:
High School
Experience:
Entry Level
Qualifications:
– High School Diploma; Associates degree preferred
– Experience in a customer service environment
– Ability to work in a fast-paced call center
– Bi-lingual is a plus
– Must successfully pass assessments
If you are interested in being considered for this role and meet the qualifications of this position, please apply directing to this positing. For any additional questions that have not been addressed in this positing, you can contact Shanna Ferguson at [email protected]
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