Full time Healthcare Call Center Representative openings in El Paso, TX area with a major healthcare company! Starting ASAP!! Apply now to Thu Phan with A-Line!
PAY RATE: $16 – $16.50 per hour
HOURS: Full Time –Monday through Friday 9:30am – 6:00pm
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
Customer service agents may be inbound, outbound or a combination of both.
Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
High school diploma or equivalent.
Knowledge of medical terminology preferred.
2 years of customer service experience
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage ones time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
Full benefits available after 90 days: Medical, Dental, Vision, Life, Short-term Disability
401k after 1 year of employment: With employer match and profit sharing
GREAT Hours! Monday through Friday, 40 hours per week, No Weekends
Competitive Pay Rate!
Apply now to Thu Phan for consideration!
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