Clearance Required:<br /><br /><strong>Public Trust</strong><br /><br />Education Required:<br /><br /><strong>AA/AS</strong><br /><br />US Citizenship:<br /><br /><strong>Why MIL?</strong><br /> The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology – and we are looking for candidates like you. Whether you're fresh out of college or the military or well into your professional services career, MIL has great job opportunities that might be right for you. <br /><br />Here at The MIL Corporation, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Last year alone, we earned: <br /> <ul> <li> <strong>2018 Fortune , Great Place to Work®: Top 100 Best Place to Work for Diversity</strong> </li> <li> <strong>2018 Fortune Great Place to Work®: Top 100 Best Small & Medium Workplaces</strong> </li> <li> <strong>2018 Top Workplaces Award, The Washington Post (second consecutive year)</strong> </li> <li> <strong>2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense</strong> </li> </ul> <br /> Whether your goal is to help defend our country through the cyber efforts of the Department of Defense or ensure proper financial management/accountability with the Department of State, The MIL Corporation welcomes you. Become a part of something greater, where you, the people, make the difference. <br /><br />Summary <br /> The MIL Corporation seeks a Service Desk Technician to support a Federal Government client at our Washington, DC location. The Level 1 IT Services Desk support will entail answering a dedicated phone line used to report IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals. <br /><br />Responsibilities <br /> • Creating tickets in ServiceNow or other Service Desk database.<br /> • Understand customer inquiries, probing for necessary details and communicating to the appropriate support group for resolution.<br /> • Performance of all tasks associated with remote administration of PCs, laptops, peripheral IT equipment, and mobile devices (iPhone).<br /> • Provide answers to commonly asked IT questions.<br /> • Provide resolution to commonly known issues.<br /> • Provide Account Management support modifying profiles, setting up accounts, creation and modifications of distribution lists, security groups and email contacts.<br /> • Modifying access to shared drives. <br /><br />Required Qualifications <br /> • Strong verbal and written communication skills; understanding basic grammar, being deliberate and clear in all communications. <br /> • Ability to communicate with clients on all levels. <br /> • Comfortable and familiar with working in a dynamic, environment and producing quality work with demanding timelines.<br /> • Must be detail oriented with great attention to detail, particularly when multitasking is required.<br /> • Strong troubleshooting and problem solving skills with desktops, laptops (HP and Dell).<br /> • Strong customer service experience.<br /> • Knowledge in troubleshooting network printers and multi-functional devices.<br /> • Strong knowledge of the following: Windows Operating Systems, Microsoft Office 2016, TCP/IP Connectivity <br /><br />Desired Qualifications <br /> • Bachelor or Associates of Science Degree in Computer Science, Engineering or a related technical discipline; or equivalent experience<br /> • Security +, A+ Certifications and/or other relevant technical certifications<br /> • Industry certifications such as ITIL Foundations 2011 (v3 or v4) or HDI Certifications <br /> • Experience supporting government clients <br /> • Experience supporting or utilizing the following: Citrix XenDesktop and XenApp, other VDI solutions, Adobe Professional, SCCM, WinZip, full disk encryption solutions, Skype for Business, Exchange / Office 365, Active Directory,Remote Access, Powershell, ServiceNow, Remote access, VPN <br /><br />Education <br /> AA/AS <br /><br />Clearance <br /> All applicants for this position must be able to obtain and maintain a Public Trust clearance; please note that the clearance process takes into account financial background aspects. <br /><br />The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. #CJP #CB

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