Overview

This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.

This position will be filled at either the I or II level depending on the applicant’s qualifications and job experience.
It is recommended that you apply for all levels if you are qualified.

The Division of Juvenile Justice is recruiting to fill a Social Services Associate I/II position in the Anchorage Juvenile Probation office.

This is a full-time position providing on-site administrative support and technical assistance for the District Supervisor and six (6) Juvenile Probation Officers in the Anchorage Juvenile Probation Office. It requires the learning of the Alaska Statutes, regulations and policy and procedures that govern the Division’s work with delinquent youths.

Good communication skills are essential. This individual will have to communicate effectively with angry or emotional juveniles, parents and/or victims as well as with other government and service providers in the community. A detail-oriented person is desired that can complete reports, travel for office staff and clients, generate Medicaid applications, in addition to general administrative support functions such as data entry, record management, office word processing, etc.

This position will have contact with delinquent youth and their family and may perform limited checks with probationers, accompany probation officers on field visits, perform searches of probationers, assist with reception duties, and occasional transports to/from court and community placements. This position may also assist as the office victim coordinator, serving as the office’s primary point of contact for victims, advising victims of the juvenile justice process and any court dates, sending out and tracking victim impact statements and collecting any necessary information from victims to assist the office to meet their needs. This position may also serve as the coordinator with another state agency for the purposes of sharing HIPPA/PIPA protected information. This position would have access to protected information and be responsible for following Federal and State guidelines considering its use and dissemination.

NOTE: In order to proceed to the interview phase of this recruitment, you must answer the supplemental questions in detail, explaining your knowledge, skills and abilities. Please use complete sentences and proof-read your submissions. Your narrative to these questions will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

Our ideal candidate will possess many of the following knowledge, skills, abilities and experience:
One year of experience providing assistance, information, or referrals to the public.
Experience, education, and/or training in the human services, child protection or criminal/juvenile justice fields is preferred.
Experience providing reception and phone services including responding to inquiries and successfully assisting staff members and the public.
Ability to communicate effectively and professionally with angry or emotional individuals.
Ability to use positive communication skills to respectfully interact with people of various economic, ethnic, and/or emotional circumstances.
Ability to multi-task, prioritize, problem solve, and work under significant time constraints with frequent interruptions while maintaining patience and flexibility.
Experience arranging and processing travel for staff and/or clients is preferred.
Experience working with confidential and protected files/records covered by HIPPA/PIPA regulations.
Experience ordering supplies and maintaining files/records is preferred.
Experience utilizing Microsoft Word, Excel, Outlook, and management information systems.
Ability to maintain professionalism, boundaries, and confidentiality while reviewing criminal police reports and/or discussing uncomfortable subjects with victims of criminal activity, parents, or staff.
Willing and able to travel and provide escorts for juveniles as appropriate.

CLASSIFICATION Study Notice
This Position Description is currently being reviewed by the Division of Personnel & Labor Relations, Classification Section. Depending on the outcome of the allocation, this recruitment pool may or may not be utilized to fill this vacancy.

To view the general description and example of duties for a Social Services Associate I/II please go to the following link:
https://www.governmentjobs.com/careers/Alaska/classspecs
Social Services Associate I:
High school diploma or the equivalent
And
One year of experience providing assistance, information, or referrals to the public.

Substitution: Post-secondary education from an accredited institution may substitute for the required experience (3 semester/4 quarter hours equal 1 month of experience).

Special Note:
Some positions require a valid Alaska driver’s license, a background check and fingerprinting. These requirements will be indicated at the time of recruitment.

The qualifying public contact experience may be gained in any occupational field and at any level within the occupation.

"Equivalent" includes a G.E.D., or completion of any basic adult education course of 480 class hours (16 weeks at 30 hours per week), or six months of work experience performing duties related to the job class, or twelve months of work experience involving some routine tasks related to the job in question, or highest grade of school completed plus amount of work experience which totals 12 years.

Social Services Associate II:
High School diploma or the equivalent
And
One year of technical experience (at any level) providing assistance, information, or referrals to the public related to social services, health care, or legal services.

Substitution:
Post-secondary education from an accredited institution in the social, behavior or health sciences, law or a closely related field may substitute for the required experience (3 semester/4 quarter hours equals 1 month of experience).

Special Note:
Some positions require a valid Alaska driver’s license, a background check and fingerprinting. These requirements will be indicated at the time of recruitment.

"Equivalent" includes a G.E.D., or completion of any basic adult education course of 480 class hours (16 weeks at 30 hours per week), or six months of work experience performing duties related to the job class, or twelve months of work experience involving some routine tasks related to the job in question, or highest grade of school completed plus amount of work experience which totals 12 years.
At time of interview applicant must submit:
1. Copies of transcripts if education is used to meet minimum qualifications (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts.)
2. Three (3) names & phone numbers of professional references .
3. Two (2) performance evaluations fro


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