Req ID: 1315440BR
Company Summary: At Walmart.com, your reach and impact go well beyond the walls of our stores. With over 1,000,000 products available online, we harness the versatility and convenience of the Internet to save people money so they can live better. From detergent to movies on demand, you’ll join a company passionate about combining the best of technology and world-class retailing. Join us.
Job Title: Manager I, Contact Center – WM.com
Position Summary: This person will be responsible for the gift card customer support team, the gift card sales (Business to Business) team as well as gift card compliance.
Time Type: Full Time
Position Description: Hiring a Leader for a new role in our Walmart eCommerce Financial Operations division in Walmart Headquarters (Bentonville, AR). Are you looking for growth potential and the ability to learn while also developing others? Join the Walmart family and be part of the largest private employer by partnering with a global company.
Walmart eCommerce has averaged 40% growth and we are still growing. This new career opportunity would give you the ability to share ideas/implement new operational processes and be responsible for leading/inspiring a team of Amazing Leaders of the business who drive gift card sales while following compliance guidelines.
This Leadership role drives a multi-billion dollar industry and fosters great relationships with our Corporate Customers.
Desired skill sets/experience:
Emulate our Walmart Values
Service to the Customer
Respect for the Individual
Strive for Excellence
Act with Integrity
Desire to help others grow in their careers
Project Management skills
Proactive & Detail Orientated
Successful/Proven Leadership experience
Analyzes and interprets integrated information and provides strategic analysis to improve contact center operational efficiency and effectiveness
Assists in the development and execution of budget
Coordinates, completes, and oversees job-related activities and assignments
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
Evaluates contact center productivity
Manages daily operations of the service center
Manages divisions to develop and implement complex tactical processes and business improvements to ensure operational performance objectives, metrics, and corporate policy requirements are met
Provides supervision and development opportunities for associates
Supports achievement of service level agreements for all contact center operations groups and promotes sound business decisions
Bachelor’s degree in Business Administration, Retail Management, Business, Psychology, Counseling, Technology, Communications , or related field and 1 year s experience in retail management, business, psychology, counseling, business administration, or related area OR 3 years experience in retail management, business, psychology, counseling, business administration, or related area.
Additional Preferred Qualifications:
2 years experience in project management.
5 years experience in customer service, contact center, service desk, or related experience.
Category: Customer Service and Call Center