TransCore – IntelliTrans, LLC (ITL), a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking three Logistics Services Specialists II to join our team in Conway, Arkansas.
Job Summary: Under the direction of the Customer Operations Supervisor, the primary responsibilities of these roles include providing exceptional operational support & services for our customers through the use of IntelliTrans’ transportation management systems for outbound and inbound logistics operations, as well as research and reporting, generated from the TMS data.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Rail Specific Duties and Responsibilities
Monitors, expedites, gathers, and inputs transit information on rail shipments in IntelliTrans’ tracking system
Researches and resolves customer cars that are missing sightings, idle, bad ordered delayed, held, or embargoed cars by working with vendors to provide accurate trip plans or opening service logs with vendors as needed.
Researches and obtains correct loaded billing on customer’s rail cars as needed and uploads into software platform
Prepares and sends diversion letters and advance bills to railroads, and provide proper follow-up to ensure accuracy
Ensures that the customer Bill of Lading (BOL) is processed in Intellitrans systems and transmitted to railroads
General Customer Service Duties & Responsibilities
Investigate, resolve and respond to customer issues & inquiries via phone & email
Recommend and participate in business improvement projects to reduce freight cost and improve transportation functions.
Prepares daily/weekly/monthly reports (internal and customer) as required
Looks for efficiencies and utilizes data to recommend system enhancements, process improvements and potential solutions for customers
Collaborates with vendors, account managers, helpdesk, and other customer support specialists to investigate and resolve customer issues
Provide customer support for customer after hours, weekends, holidays, in emergencies or as needed.
Education: Bachelor’s degree from four-year college or university preferred or equivalent experience.
Required Skills & Experience:
Ability to work independently while meeting internal and external deadlines and milestones.
Intermediate Excel and MS Office suite skills.
Proficient business writing and speaking skills, with a strong desire to exceed overall expectations.
Self-directed; acts with a sense of urgency in addressing customer needs/issues proactively.
Expertise with troubleshooting and customer support.
Strong customer interfacing skills; ability to build customer relationships.
Ability to thrive in a fast-paced environment and handle multiple tasks.
Excellent problem-solving skills.
Strong planning, scheduling, organization skills
Drive towards achievement in meeting goals and exceeding customer expectations
Desire and ability to understand how the business operates and apply that learning in supporting the company and its clients through quality customer support
Understanding of rail freight movement
Understanding of Bill of Lading, diversions, yard operations, and day to day freight movement