The CSI Companies is actively seeking a Customer Care Specialist for our client located in the Lincoln, RI area.
The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit, multiple healthcare plans (Vision, Dental, Disability options, Holiday Pay, & Paid Time Off) if eligible.
The Customer Care Specialist provides service and information to customers regarding all types of inquiries
Respond and research requests from customers via telephone and e-mail.
Accurately complete and submit all types of orders as well as record notes to customer accounts to provide detailed account history.
Provide assistance with web site navigation and placing web orders.
Provide company and product information.
Follow defined policies and procedures to provide a consistent level of excellent customer service.
Make outbound calls to patients regarding maintenance medications.
Follow up with local CVS store for patient to ensure script is ready as promised when necessary.
Execute specialty programs such as surveys, promotional sales, and store follow up calls.
Verifiable High School diploma or GED
Able to efficiently access multiple electronic systems
A minimum of 1 year in a customer service role or related experience; Medical background, retail and call center experience preferred
College degree or certificate preferred
Knowledge of various Windows applications including Excel, Word and Access
Able to learn quickly and willing to obtain functional knowledge and understanding of company products
Must have superior telephone etiquette
Must have excellent listening skills and must be able to articulate ideas
Able to understand and respond clearly to customers in a dynamic, fast-paced environment
Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers