We are seeking a Dispatcher to join the Marv’s Plumbing & Heating team! You will be responsible for dispatching service technicians to jobs and helping customers by providing product and service information.

Handle customer inquiries and complaints
Provide information about the products and services
Daily follow-up with customers to assure great customer satisfaction
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Strong competitive urgency

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