<b>Duties</b><br /><br /><b>Summary</b><br /><br /><strong>Organizational Location:</strong> This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of the Commissioner, located in Washington, DC,.<br /><br />Learn more about this agency <br /><br /><b>Responsibilities</b><br /><br />In this position, you will serve a s central control point for all incoming/outgoing correspondence within the Executive Secretariat Staff of the CBP Office of the Commissioner. <br /><br />This position starts at a salary of $69,581.00 (GS-11, Step 1) to $108,422.00 (GS-12, Step 10) with promotion potential to $108,422 (GS-12 Step 10).<br /><br />Duties of this position will include: <ul> <li>Managing the life-cycle of all correspondence for offices within CBP</li> <li>Serving as a technical authority on priority correspondence, and serving as a contact for specific major offices within CBP</li> <li>Utilizing a computer system to manage and track correspondence, which includes running reports</li> <li>Serving as technical authority on all correspondence, both internal and external, and possessing an in-depth knowledge of the agency and governing rules and regulations</li> <li>Employing strong written and verbal communications, which encompasses all DHS approved writing style guides and manuals.</li> </ul> <br /><br /><b>Travel Required</b><br /><br />Not required<br /><br />Supervisory status <br /> No <br /><br />Promotion Potential <br /> 12 <br /><br /></li> <b>Requirements</b><br /><br /><b>Conditions of Employment</b><br /><br /><ul> </ul> <br /> <ul> <li>You must be a U.S. Citizen to apply for this position</li> <li>Males born after 12/31/1959 must be registered with Selective Service</li> <li>Primary U.S. residency for at least three of the last five years (additional details below)</li> <li>You may be required to pass a background investigation and/or polygraph</li> <li>Upon appointment, you may be required to undergo random drug testing</li> </ul> <br /><br /><b>Qualifications</b><br /><br />Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: <ul> <li>Coordinating and monitoring a variety of administrative projects related to correspondence management and/or related areas;</li> <li>Identifying and recommending solutions to a wide range of problems relevant to correspondence management; </li> <li>Analyzing data from a variety of sources to develop trends, patterns, and estimates; and </li> <li>Preparing preliminary and finished reports and related documents.</li> </ul> <strong>Education Substitution: A </strong>Ph.D. or an equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree or an LL.M. degree, if related.<br /><br /><strong>Combining Experience and Education: </strong>A combination of successfully completed graduate level education as describe above.<br /><br />Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: <ul> <li>Reviewing and prioritizing incoming correspondence for offices and utilizing an in-depth knowledge of the guidelines and procedures relating to priority correspondence to evaluate existing procedures and making recommendations to improve the quality and timeliness of priority correspondence; </li> <li>Independently composing responses to general inquiries and serving as a contact person between offices for correspondence matters and issues; </li> <li>Attending meetings with senior level officials and other analysts to discuss the status of correspondence, including outstanding controlled correspondence and pending projects; </li> <li>Analyzing and recommending solutions to problems in an organizational structure on work processes or workload distribution relating to correspondence matters; and </li> <li>Utilizing organizational knowledge to compose responses to correspondence.</li> </ul> <br /> Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.<br /><br />You must: <ul> <li>Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and</li> <li>Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 07/05/2019.</li> </ul> <br /> In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.<br /><br />The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.<br /><br /><strong>Background Investigation:</strong> U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. . For more information visit <strong>this link</strong> .<br /><br /><b>Residency:</b> There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency wavier by meeting one or more of the following conditions: <ul> <li>Working for the U.S. Government as a federal civilian or as a member of the military</li> <li>A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government</li> <li>Participation in a study abroad program sponsored by a U.S. affiliated college or university</li> <li>Working as a contractor, intern, consultant or volunteer supporting the U.S. government</li> </ul> <strong>Probationary Period:</strong> All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.<br /><br /><strong>Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:</strong> If you have never worked for the Federal Government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found <strong>here</strong> . You must submit the supporting documents listed in the "Required Documents" section of this announcement. In addition, to be considered well qualified under CTAP/ICTAP, you must possess the knowledge, skills and abilities and/or competencies clearly exceeding the minimum requirements of the position. This will be measured by a score of 85 or higher.<br /><br />The position is covered under the Bargaining Unit <br /><br /><b>Education</b><br /><br />Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.<br /> <ul> <li><strong>Are you qualifying based on education? </strong>Submit a copy of your college transcript (unofficial is acceptable at this time; however, official copies will be required prior to entrance on duty) or a list of coursework with hours completed provided from the institution. Education must be from an institution accredited by an agency recognized by the U.S. Department of Education. Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials. For a listing of accrediting agencies see <strong>www.naces.org</strong> </li> <li><strong>Your transcripts:</strong> All applicants are required to submit a copy of your college transcript (unofficial is acceptable at this time; however, official copies will be required prior to entrance on duty) or a list of coursework with hours completed provided from the institution. If you are a current CBP employee within the position series announced, transcripts will not be required at the time of application; however, education will be verified if you are selected and you may be required to submit transcripts at that time. Education must be from an institution accredited by an agency recognized by the U.S. Department of Education. Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials. For a listing of accrediting agencies, please see <strong>www.naces.org</strong> </li> </ul> <br /><br /><b>Additional information</b><br /><br /><strong>Reasonable Accommodation Requests:</strong> If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments <strong>here</strong> .<br /><br />Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied.<br /><br />Telework may be available on a regular recurring or situational basis.<br /><br />CBP uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about <strong>E-Verify</strong> including your rights and responsibilities.<br /><br />Every individual receives a fair opportunity throughout the federal recruitment and hiring process. Learn more <strong>here</strong> .<br /><br />Follow U.S. Customs and Border Protection on Twitter <strong>CustomsBorder</strong> <br /><br />The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans , Peace Corps / VISTA volunteers , and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement. <br /><br /><b>How You Will Be Evaluated</b><br /><br />You will be evaluated for this job based on how well you meet the qualifications above.<br /><br /><strong>Special Appointing Authority:</strong> Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand what documentation would be required with your application, please click on the appropriate link below. You must provide documentation supporting your eligibility prior to the closing date of this announcement. If you have any questions regarding your eligibility, please contact the CBP Hiring Center via the contact information listed at the end of this job opportunity announcement. <ul> <li> <strong>Veterans</strong> </li> <li> <strong>Military spouses</strong> Effective until August 12, 2023, any spouse of a member on active duty may be eligible</li> <li> <strong>Individuals with Disabilities</strong> The proof of disability documentation must specify that you are eligible to apply using Schedule A. It does NOT need to detail your specific disability, medical history or need for accommodation. For more information visit <strong>this link</strong> .</li> <li> <strong>Peace Corps/VISTA</strong> </li> <li> <strong>O</strong> <strong> ther miscellaneous hiring authorities </strong></li> </ul> <br /> Applicants will only be considered for the Eligibilities for which they claim in the job questionnaire AND must provide the supporting documentation. Applicants will not be considered for Eligibilities for which they did not claim, regardless of the documentation submitted with the application. https: apply.usastaffing.gov/ViewQuestionnaire/10533895 <br /><br />We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education and training will be rated using an online self-assessment questionnaire and USA Hire Competency Based Assessment based on the competencies and/or knowledge, skills, and abilities listed below. You will receive a score ranging from 70-100 based on your responses. Your entire application package will then be reviewed. The final determination will be based on all the information provided in your application package.<br /><br />If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the job questionnaire, see https: apply.usastaffing.gov/ViewQuestionnaire/10533895 <br /><br /><strong>Knowledge, Skills, Abilities and Other Characteristics (KSAOs):</strong> Candidates who meet the minimum qualification requirements are required to possess certain Knowledge, Skills, Abilities, or Other Characteristics (KSAOs) to successfully perform the functions of this position. Candidates will be asked to demonstrate their attainment of these KSAOs in their resume. The KSAOs are: <ul> <li>Knowledge of correspondence functions and activities to organize and make timely assignments of incoming priority correspondence to appropriate offices.</li> <li>Ability to field and respond to technical questions and support offices assigned on all matters related to the controlled correspondence.</li> <li>Ability to track, through multiple computer-based systems, all correspondence assigned; providing reports and recommendations to leadership to best assist management with needed decisions.</li> </ul> <strong>Competencies:</strong> <ul> <li>Attention to detail</li> <li>Customer Service</li> <li>Decision making</li> <li>Flexibility</li> <li>Integrity/Honesty</li> <li>Interpersonal skills</li> <li>Learning</li> <li>Reading</li> <li>Reasoning</li> <li>Self-management</li> <li>Stress Tolerance</li> <li>Teamwork</li> </ul> <br /><br /><b>Background checks and security clearance</b><br /><br />Security clearance <br /> Not Required <br /><br />Drug test required <br /> No <br /><br />Position sensitivity and risk <br /> Critical-Sensitive (CS)/High Risk <br /><br />Trust determination process <br /> Suitability/Fitness <br /><br /></li> <b>Required Documents</b><br /><br /><ul> <li><strong>Your resume:</strong> A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed. A resume in English is required. It must contain your full legal name, address, phone number, complete work history including a detailed description of your duties, the dates you performed those duties (MM/DD/YY), your hours worked per week, job title, as well as series, grade, and salary (if applicable). NOTE: Resumes stored on USAJOBS will not automatically carry over to this announcement. You must upload your resume and any other applicable supporting documentation.</li> <li><strong>Your responses to the job questionnaire:</strong> https: apply.usastaffing.gov/ViewQuestionnaire/10533895 </li> <li><strong>Your responses to the USA Hire Competency Based Assessment</strong></li> <li><strong>Are you a current or former federal employee? </strong>ALL CURRENT AND FORMER FEDERAL EMPLOYEES MUST SUBMIT THE MOST RECENT COPY OF THEIR SF-50 (Notification of Personnel Action) showing competitive status: Tenure 1 or 2 in Block 24 and Position Occupied 1 in Block 34. Additionally, applicants should also submit a SF-50 reflecting the highest grade held on a permanent basis in the competitive service or the full performance level of your current position, whichever is higher, AND a SF-50 to support having met the time-in-grade requirement of having served 52 weeks at the grade level (or equivalent) below the grade level(s) for this position. Current CBP Employees are encouraged, but not required, to submit an SF-50(s) for CBP experience; however, additional SF-50(s) are required when using federal experience outside of CBP to receive credit towards the requirements above. </li> <li><strong>Are you qualifying based on education? </strong></li> <li><strong>Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? </strong> You must submit a separation notice; your most recent SF-50 (noting your current position, grade level and duty location); a current (or last) performance rating of record of at least fully successful or equivalent; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.</li> <li><strong>Special Appointing Authority:</strong> See "Other Information" to determine what documentation you need to submit as proof of eligibility for a Special Appointing Authority.</li> <li><strong>Are you a veteran?</strong> If you are applying under a special veteran appointing authority, you must submit a DD 214 (Member Copy 4-reflecting qualifying medal(s) or service period) and a VA Disability Award letter dated 1991 or later (if applicable). Current federal employees applying under the VEOA authority must submit a qualifying SF-50 to show they meet time-in-grade requirements. If you are currently serving on active duty, you must submit a written statement from the armed forces certifying your dates of service and your rank, expected type of discharge and anticipated date of separation. If you apply with a written statement at this stage, your preference will be verified by a DD 214 (Member Copy 4) upon separation from the military. To learn more click <strong> here </strong>. <strong>Veterans' preference points are not applicable to Merit Promotion announcements; veterans documentation is required only to verify eligibility.</strong></li> <li><strong>Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? </strong>Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: <ul> <li>Position title</li> <li>Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee)</li> <li>Agency</li> <li>Beginning and ending dates of appointment</li> </ul> </li> <li>If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found <strong>here</strong> .</li> </ul> <br /><br /><b>If you are relying on your education to meet qualification requirements:</b><br /><br />Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education . <br /><br />Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.