Overview

Supports software implementations and maintenance of applications for the customer base. Responsibilities include the following: Project Management: serving as a member of the project team and participating in the analysis and evaluation of technology enhancements. Product Support: maintenance of application tables and profiles, assisting with testing of software upgrades and patches as well as service requests. Customer Support: providing daily and on-call support to the customer base for application related issues and analysis of customer needs. Communication: notifying customers of scheduled and unscheduled application down times and communication of application issues, resolutions and requirements to appropriate parties.<br /><br />Qualifications<br /><br /><strong>Education Level</strong><br />Bachelor's Level Degree – Experience in lieu of education: Yes<br /><br /><strong>Experience</strong><br />Required: None, unless noted in the "Other" section below<br /><br />Preferred: Information Technology – 1 year<br /><br /><strong>License</strong><br />None, unless noted in the "Other" section below<br /><br /><strong>Skills</strong><br />Required: Communication, Complex Problem Solving, Systems Analysis, Time Management<br /><br />Preferred: None, unless noted in the "Other" section below<br /><br /><strong>Other</strong><br />Experience relevant to the business being supported may be substituted for the IT experience. Willing to obtain appropriate proficiency certification or training in applicable application within 6 months. Bachelors Degree or 4 years of related experience required.


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