Select Staffing is hiring Customer Advocate Specialist in the Boise area
This will be a Temp/Seasonal 6 month assignment
The 1st training class is August 26th
Shift: Monday-Friday 8am-5pm
Pay: $12.00 hr
Provide thorough, timely, accurate customer support and complex problem solving via telephone, email, and other methods in a high-volume support center environment to include peak workloads during annual open enrollment periods.
Support wide range of customer and consumer connector questions such as general insurance enrollment, non-financial assistance eligibility, making enrollment changes, use of the online technology, individual enrollment, plan selection alternatives, family status changes, and other insurance and/or ACA related topics.
Respond professionally and appropriately to inbound calls and other sources of customer contact.
Manage difficult or emotional customer situations and respond promptly to customer inquiries.
Process enrollment discrepancies as well as perform manual verifications or reconciliations and related projects.
1-year customer service experience, including resolving complex customer issues.
Excellent verbal and written communication skills, including strong interpersonal telephone skills.
Strong computer skills, including Microsoft Office and ability to learn/utilize other technology applications.
Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
Ability to work in a fast-paced workplace, adapt to a continually evolving environment.
Referral Bonus Program