Overview

Customer Service Representative
Our client has a need for a Customer Service Representative for their call center location in the greater Boise, Idaho area. This is a potential temp to hire position and is offered through Volt Workforce Solutions.
Job Summary:
This Customer Service Representative position is responsible for handling incoming respondent calls looking for more information regarding Medicare Advantage policies. Will order informational kits to be sent to respondent and assign broker in the respondent’s area to assist with future questions.
Essential Duties and Responsibilities:
Works as a part of a team to deliver the department goals and objectives.
Maintains regular contact and builds solid working relationships to ensure the highest level of customer service.
Interpersonal, verbal and written communication (including business writing)
Ability and proficiency in Internet and Intranet navigation
Excellent problem-solving abilities
Comfortable giving presentations, in person, to a group of people
Requirements:
MUST HAVE CURRENT RESUME!
High School Diploma or equivalent.
Medical terminology preferred
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Outlook
Basic Math
As a Volt employee, you can expect the highest level of support. We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. Contact a Volt representative by applying to this posting online


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